---
title: How do I restore my access after a failed payment?
description: If your payment doesn't go through, your access to Janover Pro will be suspended until it gets cleared up. It's very simple to get back up and running.
---

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1. [Janover Pro Quick Start Guide](https://click.janover.co/pro-starting-guide?hsLang=en)
2. [Getting Started](https://click.janover.co/pro-starting-guide/getting-started?hsLang=en)
3. [Troubleshooting](https://click.janover.co/pro-starting-guide/getting-started?hsLang=en#troubleshooting)

# How do I restore my access after a failed payment?

If your access to Janover Pro has been restricted due to a failed payment, don’t worry. Resolving it is quick, straightforward, and automated.

Here’s what you need to do:

---

#### **Step 1: Check Your Email for Stripe Notifications**

When a payment fails, Stripe (our billing provider) will automatically send you an email prompting you to update your payment method.

- Look for a message from **Stripe** in your inbox.
- Click the **link in the email** to update your billing details and complete the payment.

💡 **Note:** Once your payment is successfully updated and there are **no outstanding balances**, your account access will be **automatically reinstated**.

---

#### **Step 2: Still Need Help?**

If you didn’t receive an email or are having trouble accessing your invoices:

➡️ Contact our support team at [**support@pro.janover.co**](mailto:support@pro.janover.co).

Let us know you’re having trouble with your payment, and we’ll:

- Resend your **Stripe invoice(s)**
- Help you update your payment method
- Confirm once your account is fully restored

---

#### **Final Tips**

- **Act quickly:** Stripe may retry the charge multiple times before pausing your account.

**Keep your payment method up to date** to avoid interruptions in access.

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