How do I restore my access after a failed payment?
If your access to Janover Pro has been restricted due to a failed payment, don’t worry. Resolving it is quick, straightforward, and automated.
Here’s what you need to do:
Step 1: Check Your Email for Stripe Notifications
When a payment fails, Stripe (our billing provider) will automatically send you an email prompting you to update your payment method.
- Look for a message from Stripe in your inbox.
- Click the link in the email to update your billing details and complete the payment.
💡 Note: Once your payment is successfully updated and there are no outstanding balances, your account access will be automatically reinstated.
Step 2: Still Need Help?
If you didn’t receive an email or are having trouble accessing your invoices:
➡️ Contact our support team at support@pro.janover.co.
Let us know you’re having trouble with your payment, and we’ll:
- Resend your Stripe invoice(s)
- Help you update your payment method
- Confirm once your account is fully restored
Final Tips
- Act quickly: Stripe may retry the charge multiple times before pausing your account.